Refund policy

Cancellation We only accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel orders if the product has already been shipped.

Returns (if applicable) We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be accepted for a return, the item must have been unused and must be in the same condition as you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers are responsible for shipping costs for returns, if applicable; No re-storage fees will be charged to consumers for returning a product. For returns due to a product defect, please send us an email with the defect description and photos of the claimed product. In that case, we propose a refund or a complete product exchange.

Refunds (if applicable) Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a specified period of days.

Late or missing refunds (if applicable) If you still haven't received a refund, please check your bank account again. Please contact your credit card company, it may take some time before the refund is officially released. Then contact your bank. There is usually some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at info@phoera-makeup.com .

For all other subjects please contact our customer service by mail or whatsapp.